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Shipping Options

Shipping Policy:

Processing Time:

Orders are typically processed and shipped within 1-2 business days of purchase.
Shipping Methods:

We offer standard shipping and expedited shipping options for domestic and international orders.
Shipping costs and delivery times vary depending on the selected shipping method and the destination.
Shipping Rates:

Shipping rates are calculated based on the weight of the package and the destination address.
Customers can view the shipping costs at the checkout page before completing their purchase.
Order Tracking:

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
You can track the status of your order using the provided tracking number on our website or through the carrier's website.
Shipping Restrictions:

We currently only ship to addresses within [list applicable countries or regions].
We do not ship to P.O. boxes or APO/FPO addresses.
Delivery Issues:

In the event of delivery delays or issues, please contact our customer support team for assistance.
Return Policy:

Eligibility:

To be eligible for a return, items must be unused, in the same condition as received, and in the original packaging.
Returns must be requested within [number] days of receiving your order.
Return Process:

To initiate a return, please contact our customer support team to obtain a return authorization.
Once approved, you will be provided with instructions on how to return the item(s).
Return Shipping:

Customers are responsible for the cost of return shipping unless the return is due to a defect or error on our part.
We recommend using a trackable shipping service for returning items to ensure their safe arrival.
Refund Processing:

Refunds will be issued to the original method of payment within [number] business days after we receive the returned item(s).
Please note that shipping fees are non-refundable.
Exchanges:

We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process for a refund and place a new order for the desired item.
Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.
We may require photo evidence of the damage or defect for our records.
Contact Information:

If you have any questions or concerns about our shipping and return policies, please contact our customer support team at [insert contact information]. We are here to assist you!
Ej-Epics.Com reserves the right to update or modify these policies at any time without prior notice. Please review our website for the most current information.

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Returns and Exchanges

At Solution we want you to be completely satisfied with your purchase. If you are not satisfied with your order you have two options for return or exchange. You can simply bring your order in its original packaging accompanied by the original.

  • Dedicated secure facilities
  • Customs clearances
  • Online inventory reporting
  • Full order management & back office integration